Any products that are to be returned to Nine Circles must be sent back in perfect, unused condition, ready for immediate resale and with the following details adhered to:

• Free from dirt & debris, especially pet hair.
• Free from odour i.e. cigarette smoke, cooking smells etc.
• Correctly folded to prevent incorrect creasing.
• Appropriately packaged to prevent unwanted disturbance of the garment in transit.

Products that are not returned in perfect condition may be subject to a handling and pressing fee, or in extreme circumstances a refund or exchange may be refused and the item(s) returned to sender.

Please note that we are unable to offer returns of personalised items. Please make sure you selected the correct size and product colour when ordering customisation.

First, fill our returns form and let us know the reason for your request.

You can select if you want to return the goods for a refund or a size exchange.

Send back to us only the items that you want a refund/exchange.

The refund will be made within 14 days from the day on which the goods are returned to the original payment method used by the customer. It can also be converted to store credit if the customer prefers.

The exchange will be sent as soon as the return is processed to the original delivery address on the order. You will receive an e-mail to confirm. If there's any change of address or contact data, please let us know when you fill the returns form.

Please fill our returns form and send these items to us at:

UK STORE: 

Returns Dept.
Nine Circles
5-6 Bamel Way 
Gloucester Business Park
Brockworth 
Gloucester 
GL3 4BH
United Kingdom

EU STORE:

Returns Dept.
Nine Circles
Eichbergstraße 1 
36160 Dipperz
Deutschland

You are free to choose the return service.  We will cover the cost to send the new size to you, but you would need to cover the cost of sending the original back, that way we share the extra costs of the exchange with you.

To ensure your exchange or return is processed quickly and without issues, it’s important that uniforms are folded neatly and returned in their original condition. Proper folding helps prevent creases, damage, and unnecessary wear during transit. Before folding, please make sure the uniform is clean, and free from odours, stains, or pet hair. Lay the uniform flat on a clean surface and smooth out any wrinkles.

If your uniform came with original packaging, please place the folded items back inside. Otherwise, use a suitable bag or box that protects the uniform during shipping. Avoid over-tight packing, as this can cause deep creases or fabric stress.

Following these guidelines helps us inspect, restock, and process your exchange or refund as efficiently as possible. If you have any questions, our support team is always happy to help before you send your return.

You can use the existing folding lines and creases as a guide to refold it correctly.

You can use the existing folding lines and creases as a guide to refold it correctly.