Returns Policy

Nine Circles can offer an exchange or refund on goods returned to us within 30 days of receipt of payment.

Please include a copy of your original invoice, along with a notation to confirm how you would like to proceed.

Any products that are to be returned to Nine Circles must be sent back in perfect, unused condition, ready for immediate resale and with the following details adhered to:

  • Free from dirt & debris, especially pet hair.
  • Free from odour i.e. cigarette smoke, cooking smells etc.
  • Correctly folded to prevent incorrect creasing.
  • Appropriately packaged to prevent unwanted disturbance of the garment in transit.

For advice on how to correctly fold and package your products please contact us and we can give you the best advice on how to fold and return the item to us.

Products that are not returned in perfect condition may be subject to a handling and pressing fee of £5.00 + VAT, or in extreme circumstances a refund or exchange may be refused and the item(s) returned to sender.

Please send these items to us at:

Returns Dept.
Nine Circles
6 Bamel Way
Gloucester Business Park
United Kingdom

If you wish to exchange items please confirm the product and size/colour variations you need in exchange.

If you wish to receive a refund for goods please inform us in writing and let us know the reason for your request.

Returns Form

Using the text area below please tell us details about this return/exchange to help us speed up the process such as Product ID’s, descriptions and information relating to your issue.

*Required Field